Monday, March 13, 2006

Blonde Service

Having sat through the indifferent and inconsistent service offered by Fidamas my sister-in-law commented to me, "The service is rubbish but the blonde is very attractive don't you think?" I had to agree on that, but added that she's not that attractive to compensate for her idle minded meandering that passes for customer service.

It took about 20 minutes but we finally got the attention of the more senior and experienced waitress. Regrettably this resulted in an awful cafe latte that was too impoverished of flavour to contemplate consumption. It was watery, pallid and tasted like skim milk that had been over-heated, cooled off and re-heated again.

Given that the first coffee wasnt anywhere near that appauling, the experience re-inforces why chain outlets like Hudsons continue to do well. They offer consistency. People who prefer Starbucks to Hudsons at least know what they're getting. And vice-versa.

Fidamas, by comparison, is challenged on consistency for service and quality. That's a management issue, not rocket science. My suggestion is to get in your car and drive to one of the following:

Rays (Brunswick)
Atomica (Fitzroy)
Saint Ali (South Melbourne)